BizGrow Studio ("we", "us", "our") is committed to protecting the privacy of our platform subscribers and their customers. This Privacy Policy explains how we collect, use, store, and protect information in connection with our AI automation platform and related services.
1. Who We Are
BizGrow Studio provides a SaaS automation platform that enables local service businesses to automate Google review collection, lead capture, missed call recovery, and appointment booking. Our platform is delivered as a managed subscription service.
For questions regarding this Privacy Policy, contact us at: support@bizgrowstudio.com
2. Information We Collect
2.1 Information You Provide (Subscriber)
- Business name, owner name, and contact information
- Google Business Profile URL and access credentials (via OAuth — we never store your Google password)
- Payment information (processed securely by our payment processor — we do not store card details)
- Business preferences, SMS sign-off names, and onboarding form responses
2.2 End Customer Data (Your Customers)
As part of delivering the platform, we process limited data about your customers on your behalf:
- First name and phone number (for SMS review requests)
- Email address (where provided, for email follow-up sequences)
- Interaction data — whether they clicked a link, left a review, or submitted feedback
This data is stored in your dedicated platform account. It is never shared with other subscribers, never sold, and never used for any purpose other than delivering your automation workflows.
2.3 Usage and Technical Data
- Platform usage data — which features are active, workflow performance metrics
- SMS delivery reports and email open rates for your account
- Device and browser information when accessing the dashboard
- IP address and log data for security and fraud prevention
3. How We Use Your Information
- To deliver and maintain your automation platform subscription
- To send automated SMS and email messages to your customers on your behalf
- To connect and sync with your Google Business Profile for review management
- To process payments and send billing notifications
- To provide customer support and respond to enquiries
- To send monthly performance reports to your account email
- To improve platform features and fix technical issues
- To comply with legal obligations and enforce our Terms of Service
4. How We Share Your Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share data only with trusted service providers necessary to deliver the platform:
- Automation infrastructure provider — Our underlying platform and workflow engine
- Licensed SMS gateway providers — For message delivery to your customers
- Google — For Google Business Profile integration (via OAuth)
- Payment processors — For secure subscription billing and payment processing
- Integration connectors — For CRM integrations you authorise within the platform
All third-party providers are bound by their own privacy policies and data processing agreements. We do not sell your data or your customers' data.
5. Opt-In Communication
We will only contact you in relation to the services you have opted in for. By agreeing to our Terms of Service, you consent to receive communications related to your request or service. If you wish to withdraw your consent or opt-out of future communications, you may do so at any time by contacting us or by replying STOP to any SMS message. Message and data rates may apply.
6. Compliance with Carrier Regulations
Our communication practices comply with all applicable mobile carrier regulations, including Toll-Free and A2P 10DLC messaging guidelines. We ensure that all messaging is carried out in accordance with the industry standards and requirements set forth by the telecommunications networks. Customers can opt out at any time by replying STOP. Text HELP for assistance.
7. Data Retention
- Active subscriber data is retained for the duration of your subscription
- Upon cancellation, your platform account data is retained for 30 days, then deleted upon request
- Customer contact data (names and phone numbers) can be deleted from your dashboard at any time
- Billing records are retained for 7 years as required by applicable law
8. Data Security
We take data security seriously. Our platform uses industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS) across all platform connections
- Isolated platform accounts — your data is never accessible to other subscribers
- Access controls limiting platform access to authorised personnel only
- Regular security assessments of our infrastructure
No method of electronic transmission or storage is 100% secure. While we use commercially reasonable measures, we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Right to access — request a copy of data we hold about you
- Right to correction — request correction of inaccurate data
- Right to deletion — request deletion of your data (subject to legal retention requirements)
- Right to portability — receive your data in a structured, machine-readable format
- Right to object — object to certain types of data processing
To exercise any of these rights, contact us at support@bizgrowstudio.com. We will respond within 30 days.
10. Cookies
Our marketing website (bizgrowstudio.com) uses minimal cookies for functionality and analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting your use of the platform.
11. Children's Privacy
Our platform is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
12. International Data Transfers
BizGrow Studio operates internationally. Data may be processed in countries outside your own. We ensure appropriate safeguards are in place for any cross-border data transfers in accordance with applicable data protection laws.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email at least 14 days before they take effect. Continued use of the platform after changes constitutes acceptance of the updated policy.
14. Contact
For any privacy-related questions or requests:
- Email: support@bizgrowstudio.com
- Website: bizgrowstudio.com